This training is meant for agents who are coming back after being inactive or on a break and don't know where to start!
I will go from the beginning and include updates that are current! Feel free to skip to the part that you were currently on!
I also have a feature in the end in case you got stuck at some point with solutions!
Hope this helps!
-ASH
Cheatsheet:
https://docs.google.com/document/d/1s5BlFH5LHR7htGHWcexR7_dqZPApL3q82gLnPxvsRYc/edit?usp=sharing